Shipping policy
Novexa – Shipping & Delivery
Thank you for choosing Novexa. We are committed to providing you with a smooth and reliable shopping experience, including efficient shipping and delivery services. Below you’ll find important information regarding our shipping process, estimated delivery times, and order tracking.
Order Processing Time
All orders are processed within 1–2 business days after payment confirmation.
Please note that processing times do not include weekends or public holidays.
Once your order has been processed and dispatched from our warehouse, you will receive a confirmation email containing your tracking information.
Estimated Delivery Time
Delivery times may vary depending on your location and external factors such as customs processing, public holidays, or unforeseen circumstances.
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Estimated delivery timeframe: 5–10 business days
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Delivery time is calculated from the date your order is shipped, not the date it is placed.
Please note that international shipments may take longer due to customs procedures and local regulations.
Shipping Carriers
We work with reliable shipping partners to ensure that your order reaches you safely and in a timely manner. Carrier selection may vary depending on your destination.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with:
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Your tracking number
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A tracking link to follow your package in real time
Tracking information may take up to 24–48 hours to update after dispatch.
Shipping Rates
Shipping rates are calculated at checkout based on:
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Your delivery location
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The weight and size of the items in your cart
You will be able to view the final shipping cost before completing your purchase.
International Shipping
Novexa offers international shipping to select countries.
Please be aware:
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International delivery times may be longer than domestic deliveries
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Customs duties, taxes, or import fees may apply depending on your country
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These fees are the responsibility of the customer and are not included in the product or shipping price
Estimated international delivery times are typically 5–10 business days, but may vary.
Order Confirmation
After successfully placing your order, you will receive an order confirmation email with your order details.
Please review this email carefully and contact us immediately if you notice any errors or discrepancies.
Address Accuracy
To ensure smooth delivery, please make sure that your shipping address is complete and accurate at checkout.
Novexa is not responsible for:
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Delays caused by incorrect or incomplete addresses
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Orders lost due to address errors provided by the customer
If an order is returned to us due to an incorrect address, additional shipping fees may apply.
Delivery Confirmation & Non-Receipt Claims
Once a package is marked as "Delivered" by the carrier — confirmed by tracking data, GPS scans, and/or photo proof of delivery — the shipment is considered successfully completed.
If you claim non-receipt despite delivery confirmation:
If our records show that your package was delivered (based on carrier tracking, delivery scans, and/or photographic evidence), but you claim you did not receive it, the following procedure applies:
- File a claim with the carrier — You must contact the shipping carrier directly to report the missing package and open an investigation. We can provide you with the carrier's contact information and tracking details.
- File a police report — If you believe your package was stolen after delivery, you must file a report with your local police department for mail theft.
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Provide a Statutory Declaration / Sworn Affidavit of Non-Receipt — You must submit a signed, legally binding statement declaring under penalty of perjury that you did not receive the package. This document must include:
- Your full legal name
- Your complete delivery address
- A clear statement that no package was received on or after the confirmed delivery date
- Your signature and date
- (Where applicable) Notarization or witness signature
- Submit all documentation to us — Once you have completed the above steps, send us copies of the carrier claim, police report (if applicable), and your signed declaration.
Upon receipt and verification of all required documents, we will review your case and determine the appropriate resolution, which may include a replacement shipment or refund at our discretion.
Important: Filing a chargeback or payment dispute for a package that carrier records confirm was delivered — without following the above procedure — may constitute chargeback fraud, which is a criminal offense in most jurisdictions. We reserve the right to contest all such disputes and report fraudulent claims to the appropriate authorities.
Customer Support
If you have any questions, concerns, or need assistance with your order, our support team is here to help.
📧 support@trynovexa.com
We aim to respond as quickly as possible and assist you with any shipping-related inquiries.
Our Commitment
At Novexa, we are dedicated to offering high-quality products and reliable customer service. We appreciate your trust and will always do our best to ensure a smooth and timely delivery of your order.
Happy shopping!
The Novexa Team
Contact Information
Novexa
📧 support@trynovexa.com