Return & Refund policy

Novexa 60-Day Money-Back Guarantee

We stand behind the quality and results of our products. That’s why Novexa offers a risk-free 60-day money-back guarantee on eligible products.

If you are not satisfied with your results after 60 days of proper and consistent use, you may qualify for a full refund of your first order by following the steps outlined below.

How to Qualify for a Refund

1. Use the product consistently

Use the product exactly as instructed.
Follow all usage directions carefully and consistently for at least 60 consecutive days.
Do not skip usage days if you wish to remain eligible for the guarantee.

2. Document your usage

To be eligible for a refund, you must provide reasonable proof of proper use:

Take weekly, time-stamped photos or videos of the treated area throughout the full 60-day period.
Ensure photos are clear, taken in similar lighting conditions, and show the same area each time.
This documentation helps us verify consistent and correct usage.

3. Give it a fair shot

This guarantee applies only to customers who genuinely follow the usage instructions.

Refunds will not be granted if:

The product was used inconsistently
Instructions were not followed
Reasonable usage documentation cannot be provided

4. Initiate your refund request

Within 7 days after completing your 60th day of use, email our support team at:

📧 support@trynovexa.com

Please include:

Your full name and order number
Your usage documentation (photos and/or videos)
A brief explanation of why you are requesting a refund

5. Refund processing

Once we verify that all requirements have been met:

Your refund will be issued to your original payment method
Refunds are typically processed within 5–7 business days, depending on your bank or card provider

6. Results expectations

Many customers begin noticing improvements within a few weeks. However, results vary from person to person, and some conditions may require more time. Consistency is key.

General Refund & Return Policy

Outside of the 60-day results guarantee described above, Novexa also offers a 30-day return policy for unopened and unused items.

Change-of-mind returns (unused items only)

If you are not completely satisfied with your purchase and have not opened or used the product, you may request a return within 30 days of receiving your order.

Step 1 – Contact us

Email our support team at support@trynovexa.com, and we will guide you through the next steps.

Step 2 – Prepare your return

Products must be unused, unopened, and in their original packaging

Step 3 – Ship the return

Once approved, we will provide you with the return address
You are responsible for return shipping costs unless the item was damaged or incorrect due to our error

Step 4 – Refund processing

After we receive and inspect your return, we will notify you of the outcome
If approved, your refund will be issued to your original payment method within 5–7 business days

Note: Shipping costs are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 15 days of receiving your order.