Privacy Policy

Last updated: May 3, 2026

Novexa operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Novexa is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal informatio

SMS / Text Message Marketing

When you provide your phone number at checkout, through a sign-up form, 
or via any other opt-in mechanism on our Services, you may consent to 
receive recurring promotional and transactional text messages from Novexa, 
including but not limited to: order confirmations, shipping notifications, 
delivery confirmations, abandoned cart reminders, restock alerts, product 
launches, special offers, and discounts.

Consent. Your consent to receive SMS messages is not a condition of any 
purchase. By providing your phone number and opting in, you agree that 
Novexa, and its SMS service provider Klaviyo, Inc., may send you 
automated marketing and transactional messages.

Frequency. You may receive up to 4 marketing messages per month, in 
addition to transactional messages related to your orders.

Message and Data Rates. Message and data rates may apply, depending on 
your mobile carrier and plan. Novexa is not responsible for any charges 
incurred from your wireless carrier.

How to Opt Out. You may opt out of marketing SMS messages at any time by 
replying STOP to any message you receive from us. After replying STOP, you 
will receive one final confirmation message and will no longer receive 
marketing SMS messages from us. To request help, reply HELP, or contact 
us at support@trynovexa.com.

Service Providers. We use Klaviyo, Inc. as our SMS service provider to 
deliver text messages on our behalf. Klaviyo processes your phone number 
and SMS engagement data in accordance with its own privacy policy 
(available at klaviyo.com/legal/privacy-policy) and our agreements 
with them.

No Sale of Phone Numbers. We do not sell, rent, or share your phone number 
with third parties for their own marketing purposes. Your phone number is 
used solely for the SMS communications you have consented to receive from 
Novexa.

Mobile Terms of Service. For complete terms governing our SMS program, 
please refer to our Mobile Terms of Service, accessible from our website.

Jurisdiction-Specific SMS Compliance. Novexa complies with applicable SMS 
marketing regulations in each jurisdiction we operate, including the 
Telephone Consumer Protection

SMS / Text Message Marketing

When you provide your phone number at checkout, through a sign-up form, 
or via any other opt-in mechanism on our Services, you may consent to 
receive recurring promotional and transactional text messages from Novexa, 
including but not limited to: order confirmations, shipping notifications, 
delivery confirmations, abandoned cart reminders, restock alerts, product 
launches, special offers, and discounts.

Consent. Your consent to receive SMS messages is not a condition of any 
purchase. By providing your phone number and opting in, you agree that 
Novexa, and its SMS service provider Klaviyo, Inc., may send you 
automated marketing and transactional messages.

Frequency. You may receive up to 4 marketing messages per month, in 
addition to transactional messages related to your orders.

Message and Data Rates. Message and data rates may apply, depending on 
your mobile carrier and plan. Novexa is not responsible for any charges 
incurred from your wireless carrier.

How to Opt Out. You may opt out of marketing SMS messages at any time by 
replying STOP to any message you receive from us. After replying STOP, you 
will receive one final confirmation message and will no longer receive 
marketing SMS messages from us. To request help, reply HELP, or contact 
us at support@trynovexa.com.

Service Providers. We use Klaviyo, Inc. as our SMS service provider to 
deliver text messages on our behalf. Klaviyo processes your phone number 
and SMS engagement data in accordance with its own privacy policy 
(available at klaviyo.com/legal/privacy-policy) and our agreements 
with them.

No Sale of Phone Numbers. We do not sell, rent, or share your phone number 
with third parties for their own marketing purposes. Your phone number is 
used solely for the SMS communications you have consented to receive from 
Novexa.

Mobile Terms of Service. For complete terms governing our SMS program, 
please refer to our Mobile Terms of Service, accessible from our website.

Jurisdiction-Specific SMS Compliance. Novexa complies with applicable SMS 
marketing regulations in each jurisdiction we operate, including the 
Telephone Consumer Protection

n.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you. Personal information does not include anonymized or de-identified data.

Depending on how you interact with the Services and where you live, we may collect or process the following categories of personal information:

  • Contact details: name, billing address, shipping address, phone number, email address

  • Financial information: payment card details, transaction information, payment confirmations

  • Account information: username, password, preferences, and settings

  • Transaction information: items viewed, added to cart, purchased, returned, exchanged, or canceled

  • Communications: information you provide when contacting customer support

  • Device information: IP address, browser type, device identifiers

  • Usage information: interactions with and navigation on the Services

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you use the Services or communicate with us

  • Automatically through cookies and similar technologies

  • From service providers that process information on our behalf

  • From partners or other third parties

How We Use Your Personal Information

We may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

To process payments, fulfill orders, manage accounts, arrange shipping, process returns and exchanges, enable reviews, and personalize your shopping experience.

Marketing and Advertising

To send promotional communications and display advertisements based on your activity and interests, in accordance with applicable law.

Security and Fraud Prevention

To secure accounts, prevent fraud, investigate suspicious activity, and protect our Services.

Communicating with You

To provide customer support and maintain our relationship with you.

Legal Reasons

To comply with applicable laws, respond to legal requests, enforce our terms, and protect our rights.

How We Disclose Personal Information

We may disclose your personal information:

  • With Shopify, vendors, and service providers who perform services on our behalf

  • With marketing and advertising partners, subject to their privacy policies

  • When you request or consent to such disclosure

  • With our affiliates or corporate group

  • In connection with legal obligations or business transactions

Relationship with Shopify

The Services are hosted by Shopify, which processes personal information to provide and improve the Services. Shopify may process data collected from your interactions with Novexa and other merchants. Shopify is responsible for processing such data for these purposes.

You can learn more at the Shopify Consumer Privacy Policy and manage your rights through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies independently.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority.

Security and Retention of Your Information

No security system is perfect. We cannot guarantee absolute security. Personal information is retained only as long as necessary to provide Services, comply with legal obligations, or enforce our policies.

SMS / Text Message Marketing

When you provide your phone number at checkout, through a sign-up form, 
or via any other opt-in mechanism on our Services, you may consent to 
receive recurring promotional and transactional text messages from Novexa, 
including but not limited to: order confirmations, shipping notifications, 
delivery confirmations, abandoned cart reminders, restock alerts, product 
launches, special offers, and discounts.

Consent. Your consent to receive SMS messages is not a condition of any 
purchase. By providing your phone number and opting in, you agree that 
Novexa, and its SMS service provider Klaviyo, Inc., may send you 
automated marketing and transactional messages.

Frequency. You may receive up to 4 marketing messages per month, in 
addition to transactional messages related to your orders.

Message and Data Rates. Message and data rates may apply, depending on 
your mobile carrier and plan. Novexa is not responsible for any charges 
incurred from your wireless carrier.

How to Opt Out. You may opt out of marketing SMS messages at any time by 
replying STOP to any message you receive from us. After replying STOP, you 
will receive one final confirmation message and will no longer receive 
marketing SMS messages from us. To request help, reply HELP, or contact 
us at support@trynovexa.com.

Service Providers. We use Klaviyo, Inc. as our SMS service provider to 
deliver text messages on our behalf. Klaviyo processes your phone number 
and SMS engagement data in accordance with its own privacy policy 
(available at klaviyo.com/legal/privacy-policy) and our agreements 
with them.

No Sale of Phone Numbers. We do not sell, rent, or share your phone number 
with third parties for their own marketing purposes. Your phone number is 
used solely for the SMS communications you have consented to receive from 
Novexa.

Mobile Terms of Service. For complete terms governing our SMS program, 
please refer to our Mobile Terms of Service, accessible from our website.

Jurisdiction-Specific SMS Compliance. Novexa complies with applicable SMS 
marketing regulations in each jurisdiction we operate, including the 
Telephone Consumer Protection

Your Rights and Choices

Depending on your location, you may have rights including:

  • Right to access

  • Right to delete

  • Right to correct

  • Right to data portability

  • Right to opt out of sale or sharing for targeted advertising

  • Right to manage marketing communications

If you are in the UK or EEA, you may also have rights to object to processing or withdraw consent.

We will not discriminate against you for exercising your rights.

Complaints

If you have concerns about how we process personal information, please contact us. You may also lodge a complaint with your local data protection authority where applicable.

International Transfers

We may transfer personal information outside your country of residence. Where required, we rely on recognized legal transfer mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Novexa
📧 support@trynovexa.com