Contact information
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CONTACT INFORMATION
For questions, concerns, or inquiries regarding our products, services, orders, or these Terms of Service, please contact us using the following methods:
trynovexa@gmail.com
We typically respond to email inquiries within 24-48 business hours.
Phone
+1 (307) 293-4270
Phone support is available Monday through Friday, 9:00 AM to 5:00 PM Mountain Time (MT).
Mailing Address
Novexa
SAPHIR ECOM LLC
30 North Gould Street, Ste R
Sheridan, Wyoming, 82801
United States
Customer Support
For order-related inquiries, please include:
- Your order number
- The email address used for the purchase
- A detailed description of your question or concern
For product inquiries, please provide:
- Product name or SKU
- Any relevant details about your question
Business Inquiries
For partnership, wholesale, or other business-related inquiries, please email us at trynovexa@gmail.com with "Business Inquiry" in the subject line.
Response Time
We strive to respond to all inquiries as quickly as possible. Please allow up to 48 business hours for a response. During peak seasons or holidays, response times may be longer.
Shopify Platform
As our store is powered by Shopify, please note that Shopify is not responsible for customer service related to Novexa products or transactions. All inquiries should be directed to Novexa using the contact information provided above.
Privacy
Any personal information you provide when contacting us will be handled in accordance with our Privacy Policy. We will only use your contact information to respond to your inquiry and will not share it with third parties without your consent, except as required by law.